Service & Warranty Supervisor

Service Department

Mississauga, Ontario

Safetek Profire’s Mission:

 

Serving Those Who Keep Our Communities Safe

 

At Safetek Profire, we are looking for talented people to join our team who share our passion to serve.

 

Why Join Us?

Safetek Profire is a leading provider of fire-rescue vehicles (fire trucks), parts and service. We represent Canada’s most recognized fire truck brands including E-One, Ferrara, KME, Metalfab, Smeal, Spartan, and SVI Trucks. We are looking for talented people to join our team who share our passion to serve.

We are looking for teammates with a proactive, never-fail attitude in the face of adversity and ambiguous situations. You must be curious and willing to learn and have the ability to work and motivate yourself independently while also working with teammates for the benefit of our customers and the team. If you are a self-motivated team player with a positive attitude, who understands and values customer satisfaction, we’d love to hear from you.

 

The Role

The Service and Warranty Supervisor is the leader of the day-to-day operations of the service center, fulfilling our commitment to “Service Anywhere, Anytime”. The Supervisor oversees our technicians, service schedule, warranty administration and local service business development. You must have a passion for our mission of serving our customers.

 

This position also oversees any other aspects within our organization’s control to offer a service experience that consistently raises the industry’s expectations for fire apparatus uptime and is focused on the company’s long-term profitability. As a member of our leadership team, the Supervisor constantly reviews how we do business and positively collaborates with other team members, and leadership on solutions.

 

This is a highly networked position that positively collaborates with other team members, including parts and service teams, sales department, and suppliers.

 

Primary Responsibilities

• Our Service Supervisors must deliver excellent results and achieve goals on all aspects of customers, people, operations, and financials.

• Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers.

• Respond promptly to customer inquiries for service and troubleshooting assistance with our technicians or OEM contacts.

• Provide regular status reports to customers on repairs, unforeseen costs, and delays.

• Scheduling service appointments in the shop and at the customer’s location.

• Retrieve quotes, book, and issue necessary purchase orders to subcontractors andapprove all subcontractor bills for posting/payment.

• Seek warranty approvals, parts and follow up on existing claims with OEMs.

• Work with apparatus sales department to provide labour quotes for installation ofdealer supplied equipment on new trucks.

• Schedule pre-delivery inspections (PDI) prior to delivery of new trucks to customer.

• Maintain shop vehicles in working condition and meet insurance requirements.

• Organization of technician training, licensing, and certification.

• Reviews financial statements and monthly profit and overhead figures with the Vice President and CFO.

 

Additional Responsibilities

• Assist the parts department in creating sales quotes and sales orders.

• Assist with shipping and receiving as needed.

 

At Safetek Profire, you will enjoy competitive compensation, a safe and healthy work environment, and a full range of benefits (i.e.: group insurance, health care spending account, retirement savings plan, profit sharing plan, continuing education program, etc.).

• Opportunity to work on exciting projects of various sizes

• Competitive salary and flexible benefits

• Good work-life balance with opportunities to work from home

• Defined contribution pension plan

• Great team of colleagues to work and collaborate with

• Learning and Development programs, training, career opportunities

 

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The masculine gender is used only to simplify the wording.

At Safetek Profire, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.

 

Please submit your resume and cover letter to: careers@firetrucks.ca.